Frequently Asked Questions

Q: What are the benefits of softened water?

A: Your home will become more efficient and friendlier to the environment. You will use less cleaning products, soap, shampoo, hair conditioner, moisturisers, fabric conditioners and your heating system will run more efficiently. Just 1.6mm of scale build up will cause 12% loss in heating efficiency.

Q: Will a water softener remove the existing lime scale in my home?

A: Yes. Over a period of weeks the lime scale in your pipes will dissolve, then your taps, showers and sinks will once again sparkle.

Q: Will a water softener save me money in the long run?

A: Yes. Heating bills will be reduced, shopping bills will be reduced and maintenance bills will be reduced. A quality water softener should produce payback within 2-4 years.

Q: How hard is the water my area?

A: If you live in the South East of England the mains water contains some 300 parts of(calcium) per million. Having a water softener installed will remove this calcium.

Q: How do water softeners work?

A: Water softeners replace unwanted Magnesium and calcium ions with sodium ions.

Q: What do I need to do to once my water softener has been installed?

A: Nothing at all, other than add salt when required. Our recommended water softeners are fully automatic and will only use salt as and when needed.

Q: Where can I buy salt?

A: Wickes/B&Q/Homebase etc, also most hardware shops and plumbers merchants stock water softener salt.
Or alternatively you can have salt delivered to you home.

Q: Do water softeners require any service and maintenance?

A: Some makes do. All the water softeners that we recommend are maintenance free.

Q: What is the life expectancy of a water softener?

A: Water softener resin lasts between 10-15 years but can replaced. It is common for a water softener to last up to 20 years.

Q: Is it safe to drink softened water?

A: Yes. There is very little sodium in softened water. In comparison milk contains 5 times more and some bottle water brands have even higher levels.

Q: Do I still need a hard water tap installed in my home?

A: No, but some customers prefer to drink hard water so we usually install a hard/mains water pipe to the kitchen tap for cooking and drinking. We also recommend hard water supplied to your outside tap for watering the garden.

Q: Where will my water softener be installed?

A: Usually in a cupboard under or next to the kitchen sink. In some houses where this may not not possible, a softener can be installed in the garage, utility room, loft or even outside.

Q: Are there any cons to having a water softener?

A: No, apart from having to top them up with salt and that you may lose a small amount of cupboard space.

Q: Can a water softener be moved and relocated?

A: Yes. It is as easy as removing a washing machine or dish washer and can be moved from one home to another.